PRIVACY & RECORDS
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Agree the record path.
This notice covers the RecoveryWorks public website and initial enquiries. A pilot’s specific record-handling arrangements must be agreed before confidential records are accepted.
Public website
The site does not accept file uploads or payments and does not provide a customer login. Email links open your email application; your message is sent only when you send it. Hosting providers may process technical request information to serve and protect the website.
Initial enquiries
Your email provider and the receiving business mailbox process the message you choose to send. Include only business contact details and a short description of the issue. Do not include invoices, contracts, bank or card details, credentials, patient information or personal customer records.
Accepted pilot records
Only records needed for the agreed purpose should be requested. The engagement identifies the responsible operator, allowed data, transfer and storage arrangements, authorized access, providers, retention, deletion and incident handling. Agreement to one service does not authorize unrelated use or access by another RETALLY business.
Corrections, retention and deletion
Enquiry and engagement records are kept according to the applicable handling and recordkeeping arrangements. Deletion must account for active work, preservation requirements, delivered reports, mailbox copies and backups. Email the contact below to ask about information you supplied or request correction or deletion; do not attach sensitive records to the initial request.